Jim Hoey
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Quick burn out The workload is constant. You are paid below market rate and no matter how many responsibilities are piled onto you, you do not get compensated for it. There are many people on the help desk who are going above and beyond and are not recognized for it. Management views helpdesk as children. You're evaluated based on inbound calls but then they place half the help desk on projects and wonder why the inbound queue is high. No one on the help desk is satisfied with their job. There are constant talks of people leaving and the turnover rate is high. There is little to no job growth in here.
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http://www.primecaretech.comPresident, CEO
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