Jared Isaacman

Decent entry level position for people looking to get into IT or call center related work. The place is 24 hours and so each shift has its own cliques. The morning to mid shift people are friends, the mid to start of night shift are friends, and the night shift are friends. Good luck getting to know people you don't spend your entire shift with. Upper management will do whatever they can to cut costs; it ranges from keeping a customer on an old version of Windows to refusing to upgrade their hardware (which is already cheap and underpowered) to something new until it's already failed or on it's very last leg. Middle Management does not seem to respect each other as early and mid shift supervisors will ignore issues or all together throw it to the night team just because it's beneath them. They also don't seem to take the customers seriously as whenever there is a request for a manager or supervisor they're magically in a meeting at 10 pm on a Saturday. Also instead of focusing on pure numbers for moving calls through maybe consider quality over quantity. I can perform 45 break fix calls a day or provide 25 permanent solutions so a customer will not be calling back in within a day or two. The POS Support staff themselves are the most disjointed group. There are people just coming in who pick the system up faster than people who have been there for 3 years - now this is bound to happen everywhere, but there is such a solid divide between those who know and those who do not. Also when someone does not know you would think education would be the answer. Wrong, the proper answer is to talk behind their back in hushed tones and allow them to continue to make the same stupid mistakes time and time again. Also when given the option to make a ticket and throw the responsibility to another rep or spend an extra 10 minutes on an issue to really fix it the former always wins.