Reese Ormand

Understaffed, High Turnover, A Lot Of Yelling There are not enough techs to handle high volume times. -If you screw up, the customer will yell at you, then management will take their turn after the call is over (I don't care how good you are, it's going to happen) -Non-standardized stack between clients -No practical opportunity for advancement -Salaried pay, meaning expect to work nights and weekends (onsite and remote) -Forced on-call schedule -Sales fills prospects with empty promises, the techs take the hit when the clients ask for answers to these promises -Don't expect any major payraise, you got hired on because either someone quit, or they got a new client. When there's more income coming in, they'll just hire another tech (which they should)