BestMark

BestMark was founded in 1986 to help leading companies close the gap between the promise of service excellence and its actual delivery. Today, BestMark is one of the nation?s largest customer experience measurement and mystery shopping companies, and our Fortune 500 clients represent some of the most innovative and successful customer-focused organizations in the world. Although BestMark has perfected mystery shopping as a core offering over the past 32 years, we believe that when data is collected from other listening posts in the CX ecosystem and correlated with mystery shopping data, the insight gained is immeasurable. BestMark is not just a mystery shopping company ? we are experienced professionals uniquely committed to helping clients systematically improve the customer experience. Our suite of CX service solutions allows companies to gather and evaluate feedback from multiple listening posts. GuestLink?, BestMark?s proprietary web-based management reporting system, helps managers link this data from these multiple sources in a meaningful fashion and use it to optimize performance. BestMark successfully manages a myriad of surveying, auditing and management solution programs for some of the world?s leading companies. Although we specialize in serving the Retail, Restaurant, Automotive, and Hospitality industries, our solutions are successfully deployed in companies from many other service-oriented industries. We draw from a strong, diverse force of over 1,000,000 active Mystery Shoppers to conduct as many as 50,000 site evaluations (mystery shops, customer exit interviews, and compliance audits) per month. BestMark has earned a reputation for providing hard, actionable data and proven management solutions. Simply put, we empower companies to engage customers and employees by illuminating the path to excellence though data, insights and technology. Mission: We pride ourselves on producing the most accurate and valuable data in the industry, but we also recognize that data has no life of its own. Our mission is not just to provide superior measurement tools, but to infuse data into an organization's culture and enable leadership to optimally prioritize their actions. Key to BestMark?s success is the strong partnership we develop with each of our clients. We believe it is critical to work closely with our clients to carefully align our solutions with their market research and training programs. As a result, the customized communication and reporting tools we provide ensure that our clients (at all levels of their organizations) understand how to interpret and use the data to most effectively drive significant improvements in loyalty, advocacy, and revenue. Although BestMark is one of the largest market research companies in the industry, our goal is not to become too large. We have opted to focus on quality over quantity. Each year, BestMark turns away millions of dollars? worth of business to maintain our quality standards, and we carefully inventory our abilities to serve only those potential clients for whom we know we can guarantee success.