ACD Direct

CD’s experience in providing call center services spans 15 years. From the beginning, we set out to expand our call center solutions and our partnerships beyond PBS stations to other nonprofits organizations across the United States, while adhering to our core values of being people-centric, proactive and a solutions broker. We are a virtual company led by experienced professionals with in-depth experience, and our goal is to provide high quality, pragmatic solutions that are easy to integrate and utilize. We are the “front door” for our clients. We focus our resources on achieving our clients’ goals and moving them towards their mission. Our experienced agent pool is well trained and skilled in meeting the needs of our partners. Mission: Vision: To be the industry leader in providing business process outsourcing through a people-centric approach. Mission: To provide responsive, innovative contact center solutions. Values: • Solutions broker • People-centric (clients, agents, employees, partners) • Proactive • Responsive