Mattersight

On August 20, 2018, Mattersight was acquired by NICE and is now part of their Customer Experience Analytics group. Mattersight unleashes the power of personality to improve every interaction with every customer every time. With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement and operating efficiency. To learn more, please visit www.mattersight.com. Mission: Mattersight's mission is to help brands have more effective and effortless conversations with their customers and employees.