Milrose Consultants

Second To None is a leading, independent customer experience research firm. The company provides market research services including mystery shopping and voice of customer surveys, measuring all aspects of customer experience and customer satisfaction. It also offers a full suite of data analytics and reporting services, delivering practical, role-specific and fact-based insights to client stakeholders in real-time. Its assessment tools include operational, marketing and sales compliance audits, helping clients achieve consistent business performance across locations. Second To None also provides competitive intelligence, benchmarking and employee engagement survey programs. Founded in 1989, the firm serves small, midsized, and large businesses across industries including retail, restaurant, banking, insurance, healthcare, government, education and hospitality sectors. Mission: Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. Our work and client engagements are grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.